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Terms and conditions of sale of Agers VA Ltd trading as Agers VA

This agreement is made between yourself and Agers VA, LTD , registered at Agers, Pattiswick, CM778BH


These definitions apply unless the context requires a different interpretation:

1.1 “Task” means the means the Buyer’s work or assignment for which one or more Virtual Assistant(s) are to be supplied as per the terms of this agreement. The relevant detail of the Task is set out in schedule 2 of this agreement.

1.2 “Confidential information” means all information about a party to this agreement. It includes among other things: information about staff, their personal contact information, and businesses, methods of doing business, future plans, policies, suppliers and customers. It includes information about intellectual property.

1.3 “Intellectual property” means intellectual property of every sort, whether or not registered or registerable in any country to the extent relating to the Task.

1.4 “Virtual Assistant” means each (one or more) worker or freelancer supplied by the Supplier to the Buyer for the purpose of the Task. Other staff members belonging to the Agers VA Ltd management team may also be supplied in this capacity from time to time. The relevant details of each one or more such persons are set out in schedule 1.

1.5 “Timetable”means the standard timesheet to be completed by the Virtual Assistant. Its standard format is set out in schedule 3.


In this agreement, unless the context clearly indicates another intention:

  • reference to one gender includes all other genders and reference to the singular includes the plural and vice versa;
  • obligations undertaken by more than a single person are joint and several obligations;
  • reference to a statutory provision is a reference to that provision as modified or re-enacted or both from time to time and to any subordinate legislation made under the statutory provision;
  • reference to a document is a reference to that document as from time to time supplemented or varied;
  • reference to writing includes fax, e-mail and similar means of communication;
  • any reference to a person includes natural persons and partnerships, firms and other such unincorporated bodies, corporate bodies and all other legal persons of whatever kind and however constituted.

General terms

This agreement is to set out the terms and conditions between the Supplier and Buyer whereby the Buyer may request the Supplier from time to time for supply of one or more persons as Virtual Assistant for the purpose of the Task as per the request of the Buyer.

This agreement does not create any partnership, joint venture or employment relationship between the parties.

The Virtual Assistant is an agent of the Supplier for the restrictive purposes of this agreement and he does not enjoy any implied authority to act on behalf of the Supplier otherwise than expressly authorised by the Supplier as per the details of the Task.

The terms of this agreement constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except agreed in writing between the parties. Each party acknowledges that, in entering into this agreement, it does not rely on any representation, warranty or other term not forming part of this agreement.

The Buyer shall not be entitled to assign this agreement nor all or any of his rights and obligations hereunder without the prior written consent of the Supplier. The benefit and obligations of this agreement shall be binding on any successor in title.

No variation to these terms can be made otherwise than in writing signed by a Company Director of the Supplier.

Fees and payment

Unless otherwise agreed in writing between the parties, the Buyer agrees to pay the hourly rate of £25.00, for the term of working by the Virtual Assistant for the Task.

The Buyer agrees to make a prepayment of £75.00 (or otherwise if agreed between the Buyer and the Supplier if agreed in any written correspondence with him) prior to the commencement of any services provided by the Supplier. This prepayment will be held by the Supplier until the termination of this agreement. The Buyer agrees that this sum will then be redeemed as part payment of any invoice owed by him to the Supplier, before any remainder is returned to him, if applicable.

Travelling, hotel or other expenses agreed between the Supplier and the Buyer shall be itemised on the Supplier’s invoice and charged to the Buyer in addition to the agreed hourly charge for the relevant period.

All charges will be invoiced monthly and are payable net 14 days to the Supplier. Charges will include any itemised expenses and all time recorded by the Virtual Assistant(s) in the previous calendar month, regardless of whether the Task is deemed to be complete or is still ongoing at the point the Buyer is charged.

The full details of charges will be made available by the Supplier on the written application of the Buyer.

Payments will be made by the Buyer in pounds sterling by direct transfer to the Supplier’s bank account as notified to the Buyer or by direct debit, credit card, debit card or PayPal account, as may be required by Supplier. The Supplier reserves the right to require full or partial payment in advance for the agreed work on the Task.

The Supplier reserves the right to charge the Buyer an interest in respect of the late payment of any money due under this agreement (both before and after judgment) at the rate of 5 per cent above the base rate of the Bank of England from the due date until receipt of payment.

Receipt of the Buyer’s written communication to indicate his satisfaction with the completion of the Task, or the full payment of the invoice, shall be deemed to be conclusive evidence that the Buyer is satisfied and will pay all relevant charges in full without dispute. Notwithstanding this, failure by the Buyer to agree to any charges by his written correspondence or payment of charges shall not preclude the Supplier from charging the Buyer in accordance with this agreement. The Buyer’s written correspondence to indicate that the Supplier may debit his bank account or by full or part payment of the invoice constitutes acceptance that a Virtual Assistant has worked satisfactorily for the hours stated therein.

The Supplier reserves the right to arrange for a replacement of the Virtual Assistant in case of his unsatisfactory performance or unavailability or otherwise. If the Supplier decides, a replacement will be provided to the Buyer within a reasonable time provided that the Buyer notifies the Supplier.

Obligations of the Supplier

The Supplier shall make all reasonable efforts to ensure that a Virtual Assistant shall:

  • have suitable skills and experience for the purpose mentioned by the Buyer in the Task;
  • efficiently and diligently perform his duties and such other duties as from time to time be assigned to a Virtual Assistant by the Supplier on the special request of the Buyer;
  • comply with the legitimate and reasonable instructions of the Buyer relating to the Task; and
  • comply with the reasonable requirements concerning conduct and standards of behaviour of the Buyer.

The Supplier accepts that a Virtual Assistant shall observe all applicable disciplinary rules whilst engaged by the Buyer. On a serious breach of such rules, the Buyer may request the replacement of that Virtual Assistant with another individual supplied to the Buyer.

The Supplier is responsible for the payment of a Virtual Assistant’s fees and/or remuneration. Agers VA Ltd does not act as an employment or recruitment agency.

Notwithstanding anything contained in this agreement, although the Supplier endeavours to ensure the suitability of any Virtual Assistant supplied to the Buyer, the Buyer must satisfy himself as to the suitability of any Virtual Assistant and shall be responsible for taking up any additional checks before engaging him.

If a Task is terminated due to the fault of the Virtual Assistant or the Supplier, the Supplier agrees to refund the Buyer a reasonable proportion of the fees already paid in advance for the incomplete Task.

Obligations of the Buyer

A Virtual Assistant as supplied under this agreement will be deemed to be under the supervision, direction and control of the Buyer. The Virtual Assistant is to report to the Buyer to take up duties for the duration of the Task and will be subject to the internal organisational policies relating to the agents of the Supplier.

The Buyer undertakes that the Virtual Assistant is not or will not be requested to replace an individual taking part in an official strike or any other official industrial dispute or to do the work of someone who has been transferred by the Buyer to perform the duties of the person on strike or taking industrial action.

The Buyer understands that all information about the Virtual Assistant and about the Supplier, as may be communicated from time to time by the Supplier to the Buyer, is confidential. If without the written approval of the Supplier, any such information is passed to a third party which results in loss of any income or business opportunity to the Supplier, the Buyer will be liable to indemnify the Supplier’s loss of income that it was to receive from the Buyer or any other party.

The Buyer will also comply, in all respects, with all applicable statutes including but not limited to the health and safety regulations, other bylaws, codes of practice and legal requirements to which the Buyer is ordinarily subject in respect of the Buyer’s own staff (excluding matters relating to NIC and taxation).

If the Virtual Assistant supplied to the Buyer undertakes work at physical premises indicated by the Buyer, the Buyer’s public liability insurance policy covers the consequences arising out of the work performed by the Virtual Assistant for the Task.

The Buyer will fully co-operate and assist the Supplier in complying with the Supplier’s duties under this agreement and as provided in the applicable law. Where the Buyer requires or may require the services of a Virtual Assistant for more than 48 hours in any week, the Buyer must notify the Supplier of this requirement before commencement of that week. The Buyer shall also advise the Supplier of any special health and safety hazards and matters about which the Supplier is required to inform the Virtual Assistant.

The Buyer shall not engage the Virtual Assistant in any work other than the Task without the written approval of the Supplier. The Buyer further undertakes to supply the true and correct information that may be requested by the Supplier from time to time for the purpose of this agreement.

The Buyer undertakes to supervise the Virtual Assistant to ensure compliance with reasonable standards of workmanship. If the services provided through the Virtual Assistant prove to be unsatisfactory, the Supplier shall consider a reduction or cancellation of the hourly charge applicable to the Task and the replacement of the Virtual Assistant, provided notification (confirmed in writing within seven calendar days) is received. The Supplier shall also consider the cancellation or reduction of any subsequent charges that arise to ensure the satisfactory and final completion of the Task. This clause constitutes the “money back guarantee” offered by the Supplier.

The Buyer is aware of the applicable law, rules and regulation and shall be responsible for obtaining work permits and other applicable permits, for the arrangements of medical examination and/or investigation into medical history of any Virtual Assistant, and satisfies any medical and other requirements or qualifications required by Law.

The Buyer shall take all reasonable precautions to ensure the health and safety of a Virtual Assistant while on the Buyer’s or any other premises.

The Buyer undertakes not to enter into any relationship with the Virtual Assistant that may be detrimental to the interest of the Supplier during this agreement and within one year from the date of its termination except as provided in this agreement or agreed in writing with the Supplier.

The Buyer is not to discuss the terms of this agreement and any information supplied by the Supplier with any third party to the prejudice of the Supplier’s commercial interest.

The Buyer shall indemnify and keep indemnified the Supplier for any direct or indirect or consequential loss or damage out of the Task or any loss or damage to profit, revenue, savings, use, contract, goodwill or business or any physical or mental damage to the Virtual Assistant however caused in the course of Task, including without limitations by reason of misrepresentation (whether made prior to or in this agreement), negligence, other tort, breach of contract or breach of any statutory duty.

Data Protection

For the purposes of the Data Protection Act 1998, the Buyer consents to the processing of his all or any personal data (in manual, electronic or any other form) relevant to this agreement, by the Supplier and/or any agent or third party nominated by the Supplier and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country either inside or outside the EEA.


All secrets or confidential information relating to the business of the Buyer, its employees, transactions or finance disclosed to the Supplier shall be regarded as having been disclosed in confidence. And shall not otherwise than in connection with the affairs of the Buyer be passed on to a third party or in any way be made use of by the Supplier at any time either during or after the termination of this agreement.

Subject to the previous sub-paragraph, the parties hereby undertake for themselves and every employee or sub-contractor whose services they may use:

  • that they will not divulge to any person or otherwise make use of (and shall use their best endeavours to prevent the publication or disclosure of confidential information; and in any event;
  • that they will explain to all relevant employees, agents and sub-contractors about the provisions of this paragraph and will take appropriate steps to ensure compliance with these provisions by their employees, agents and sub-contractors.

The Supplier procures that upon termination of, or at any time during a Task, a Virtual Assistant shall deliver to the Buyer all books, documents, papers, materials and other property (including any copies thereof) belonging to or relating to the business of the Buyer which may then be his/her possession or under his/her control.

Non competition

The Buyer agrees that it will not during this agreement and within one year of its termination, by any means and neither for itself nor for any other person, directly or indirectly, advise, instruct, do or assist in any activity the effect of which is to promote the competition with the Supplier.

The restrictions imposed by the previous sub paragraph extend only to the Virtual Assistant or outsourcing industries of the United Kingdom, as contain one or more customers of the Supplier.

The Buyer further agrees that it will not during the term of this agreement and for a further period of one year after its termination, howsoever caused, will not without the written consent of the Supplier, engage the Virtual Assistant directly or through another Supplier nor employ or otherwise contract with any employee or representative of the Supplier without its written permission.

If the Buyer, without the written permission of the Supplier:

  • independently engages a Virtual Assistant during or within one year of the termination of a Task; or
  • introduces the Virtual Assistant to other employers (including, but not limited to any subsidiary or associated company of the Buyer) with a resulting engagement during or within one year of the termination of the Virtual Assistant;

Then the Buyer shall forthwith pay to the Supplier an agency fee equivalent to £3000. Such a fee shall be payable on or before the date of commencement of employment or engagement of the relevant individual by the Buyer.

For the purpose of paragraph 8.4, independent engagement shall mean any use of a Virtual Assistant’s service without the involvement of the Supplier and Virtual Assistant shall include a person who is supplying his services through a limited company.

Limitation of Liability

The Supplier undertakes to make all reasonable efforts to ensure reasonable standards of skill, integrity and reliability from the Virtual Assistant. But no liability is accepted for any claim arising from failure to provide a Virtual Assistant for all or part of the Task or from any loss or damage attributable to negligence, dishonesty, misconduct or lack of skill of the Virtual Assistant.

The Supplier shall not be liable to the Buyer under or in connection with this agreement in respect of any default that may arise from breach of its contractual obligations arising under this agreement; and any work in the Task, representation, statement or tortuous act or omission including negligence arising under or in connection with this agreement. The disclaimer of liability will include but is not limited to the loss of profits, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss was not reasonably foreseeable or the Supplier or the Virtual Assistant had been advised of the possibility of the Buyer incurring the same.

The liability of the Supplier to the Buyer in the event of any dispute concerning or under these conditions is limited to a sum not exceeding the sum paid to the Supplier by the Buyer.

The Buyer acknowledges that the limitations and exclusions of the obligations and liabilities of the company set out herein are reasonable and reflected in the changes payable to the company hereunder. The Buyer shall accept risk and/or insure according.

Duration and termination

This agreement shall continue for a period of one year and will then be renewed on a rolling annual basis unless it is terminated as under:

  • By either party on a written notice of 14 days. This notice requirement of 14 days may be waived by the written consent of the party receiving such notice;
  • By either party immediately upon giving notice in writing in the following circumstances:
  • the Buyer is in breach of any of the terms of this agreement and which in the case of a breach capable of being remedied is not remedied within 30 days of a written request to remedy it; or
  • the Buyer is or becomes incompetent or negligent in respect of any of his obligations under this agreement as per the sole discretion of the Supplier;
  • Immediately by the Supplier if the Buyer fails to pay any sum due within 7 days of the due payment date;
  • Immediately by either party if a trustee receiver or administrative receiver or similar officer is appointed in respect of all or any part of the business or assets of the other party or if a petition is presented or a meeting is convened for the purpose of considering a resolution or other steps are taken for the winding up of the other party or for the making of an administration or bankruptcy order.

Matters after termination

Notwithstanding termination of this agreement for whatever reason, all the provisions that are intended to operate or have effect after termination or expiration shall continue in full force and effect.

If the agreement is terminated without the fault of the Supplier, the Buyer will pay the Supplier for all work done up until the time that the notice of termination is received by the Supplier. The Buyer shall be liable to pay the Supplier for the work done irrespective of the fact that the Task is not completed.

Force majeure

Neither party shall be liable for any breach of its obligations resulting from causes beyond its reasonable control, which may include fire, natural disaster, war or military hostilities and/or strike by its own employees and in such a situation:

  • The parties hereby agree to give notice immediately to the other upon becoming aware of an event of force majeure and such notice to contain details of the circumstances giving rise to it;
  • If a default due to force majeure event shall continue for more than 6 weeks then the party not in default shall be entitled to terminate this agreement; and
  • Neither party shall have any liability to the other in respect of the termination of this agreement as a result of force majeure.

Notices and service

Any notice or other information required or authorised by this agreement to be given by either party to the other may be given by hand or sent by first class pre-paid post, or electronic means to the other party at the address last provided for that type of communication.

Any notice or other information given by post shall be deemed to have been given on the third day after it was posted; and proof that the envelope containing any such notice or information was properly addressed, pre-paid, registered and posted, or that it has not been so returned to the sender, shall be sufficient evidence that it has been duly given.

Any notice or other information sent by electronic means shall be deemed to have duly sent on the date of transmission.

Service of any legal proceedings concerning or arising out of this agreement shall be affected by causing the same to be delivered to the party to be served at its main place of business or to such other address as may from time to time be notified in writing by the party concerned.


The headings in these terms & conditions are for reference only.

Dispute Resolution

In the event of a dispute arising out of or in connection with this agreement and which has not been resolved following discussions and negotiations between a person or persons appointed or authorised by the Supplier and the Buyer then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

Contracts (Rights of Third Parties)

It is not intended that this agreement shall give any right to any third party under the Contracts (Rights of Third Parties) Act 1999.


The failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this agreement shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions of this agreement.


This agreement shall be interpreted according to the Laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1: Detail of Virtual Assistant(s)

The details and contact information of the Virtual Assistant offered to the Buyer for the completion of the Task (or Tasks) required of them will be provided in writing prior to the commencement of any work

Schedule 2: The Task

The full details and requirements of any Task asked of the Virtual Assistant will be provided in writing prior to its commencement.

The Buyer must also give an approximate estimation of the timescale expected for the completion for the task and/or any deadline for the completion of the task, before it’s commencement, if the Buyer or Virtual Assistant deems this relevant.

Schedule 3: The Timesheet

The Virtual Assistant will record the time they spend working on each task. They will accurately record time to assist the calculation of any invoice due to be paid by the Buyer.

The Buyer may request a detailed breakdown of the times logged by the Virtual Assistant for an on-going Task or a Task that has completed within the last

Privacy Policy and Cookies

Privacy Policy and Notice

This is the privacy notice of Agers VA Ltd t/a Agers VA. In this document, “we” or “us” refer to Agers VA Ltd.

We are company number 10249957 registered in England and Wales.

Our registered office is at Agers, Pattiswick, CM778BH

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

Our policy is both specific and strict. It complies with UK law and with the laws of all jurisdictions of which we are aware and meets the additional guidelines set out by the UK Information Commissioner’s Office. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

1. Business and personal information

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

1.1. to provide you with the services which you request;

1.2. for verifying your identity for security purposes;

1.3. for marketing our services and products;

1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

2.1. to correspond with you or deal with you as you expect;

2.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

2.3. to send you news about the services to which you have signed up;

2.4. to tell you about other of our services or services of sister web sites.

3. Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

5. Financial information relating to your debit or credit cards

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

6. Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. We do not handle information about your credit card on our website so do not subscribe to any such service.

7. Financial information about your direct debit

When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank First Direct for processing according to our instructions. We keep a copy of this information from time to time.

Full details of the applicable direct debit guarantee scheme for direct debit arrangements handled by First Direct can be viewed via the URL: https://www2.firstdirect.com/content_static/pdf/give_me_facts_1114.pdf. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved “originators” of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

8. Credit references

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

9. Third party advertising

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

10. Third party content

Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.

11. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

12. Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatever as to how it is used.

13. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

13.1. to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

13.2. to allow essential parts of our web site to operate for you.

13.3. to operate our content management system.

13.4. to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

13.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

13.6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

13.7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

13.8. to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose.

13.9. to store your personal information so that you do not have to provide it afresh when you visit the site next time.

13.10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

14. Calling our help line

When you call our help line, we collect information. We use this information to help improve the efficiency and effectiveness of our help line.

15. Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

16. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

17. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we contract you, we collect information about you and your work from time to time throughout the period of your contract. This information will be used only for purposes directly relevant to your contract. After your contract has ended, we will keep your file for six years before destroying or deleting it.

18. Marketing information

With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us by written correspondence sent by email or post.

19. Re-marketing

We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.

20. Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site.

21. Use of site by children

We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.

22. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

23. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

24. Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. We will take reasonable steps to verify your identity before granting access or making corrections to your information.

25. Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact us at hello@agersva.co.uk. We will take reasonable steps to verify your identity before granting access or making corrections to your information.

26. Access to information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £20 to cover costs incurred by us in providing you with the information.

If you have any questions regarding the privacy policy, please contact us.